Terms of service

Overview

Welcome to The Monte Nero.

The terms “we,” “us,” and “our” refer to Claudia Manso Inc., operating as The Monte Nero. Claudia Manso Inc. operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated shopping experience.

The Monte Nero is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use our website, purchase our products, or interact with our Services.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use or access our Services.

Section 1 — Access and Account

By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence.

To use certain parts of the Services, including placing an order, you may be asked to provide information such as your name, email address, billing address, shipping address, payment details, and phone number.

You represent and warrant that all information you provide is accurate, complete, and current.

You are responsible for maintaining the security of your account credentials and for all activity under your account.

Section 2 — Our Products

The Monte Nero sells personal care, grooming, skincare, haircare, and related beauty products.

We make every effort to display and describe our products accurately. However, product packaging, colors, textures, labels, and appearance may vary slightly from images shown on the website due to screen settings, production updates, supplier changes, lighting, or product batch differences.

We do not guarantee that product appearance, packaging, or results will exactly match website images, mockups, advertisements, or customer expectations.

Product descriptions, prices, ingredients, availability, and packaging are subject to change at any time without notice.

Section 3 — Personal Care Product Disclaimer

Our products are cosmetic and personal care products. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Results may vary by individual.

You should review all ingredients before use. If you have sensitive skin, allergies, medical conditions, or concerns about product suitability, consult a qualified professional before use.

Discontinue use if irritation, redness, discomfort, or an adverse reaction occurs.

The Monte Nero is not responsible for misuse, allergic reactions, improper application, or use inconsistent with product instructions.

Section 4 — Orders

When you place an order, you are making an offer to purchase.

We reserve the right to accept or decline any order at our discretion. Your order is not accepted until we confirm acceptance and process payment.

Please review your order carefully before submitting. We may be unable to accommodate cancellation requests once an order has entered processing, production, fulfillment, or shipment.

Your purchases are subject to our Refund Policy.

You represent that purchases are for personal or household use and not for unauthorized commercial resale or export.

Section 5 — Prices and Billing

Prices, discounts, and promotions are subject to change without notice.

The price charged will be the price in effect at the time your order is placed. Unless otherwise stated, prices do not include taxes, shipping, handling, customs, import duties, or other charges.

You agree to provide accurate and current billing, payment, and account information.

We reserve the right to correct pricing errors, cancel orders, or update inaccurate information at any time.

Section 6 — Shipping and Delivery

Delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, supplier delays, weather, address errors, or events outside our control.

Once an order is transferred to the carrier, risk of loss may pass to the customer as permitted by applicable law.

Section 7 — Returns and Refunds

Returns, refunds, replacements, and exchanges are handled according to our Refund Policy.

Because The Monte Nero sells personal care, skincare, grooming, and beauty products, opened, used, unsealed, or tampered products may not be eligible for return for hygiene and safety reasons.

Damaged, defective, leaking, mislabeled, missing, or incorrect items should be reported as soon as possible with clear photos of the issue, packaging, and shipping label.

Section 8 — Third-Party Fulfillment Partners

The Monte Nero may work with third-party fulfillment partners, private-label manufacturers, suppliers, shipping carriers, and logistics providers to produce, label, package, fulfill, and ship orders.

These partners may include beauty, skincare, grooming, and personal care fulfillment providers.

Product packaging, ingredients, shipping origin, and fulfillment details may vary depending on the product and fulfillment partner.

Section 9 — Intellectual Property

All content on the website, including names, logos, product names, images, graphics, text, designs, videos, slogans, labels, and branding, is owned by The Monte Nero, Claudia Manso Inc., its affiliates, licensors, or service providers.

You may not reproduce, copy, distribute, modify, sell, exploit, or use our intellectual property without prior written permission.

The Monte Nero name, logos, product names, and designs are trademarks or brand assets of The Monte Nero or Claudia Manso Inc.

Section 10 — Optional Tools and Third-Party Services

We may provide access to tools, apps, integrations, payment processors, analytics platforms, advertising platforms, or other third-party services.

These tools are provided “as is” and “as available.”

We are not responsible for third-party tools, websites, platforms, or services.

Section 11 — Advertising, Analytics, and Tracking

We may use advertising, analytics, and tracking tools from third-party platforms, including but not limited to:

Meta / Facebook / Instagram
Google / Google Ads / Google Analytics
TikTok / TikTok Ads
Shopify analytics and marketing tools

These platforms may use cookies, pixels, tags, server-side events, and similar technologies to help us measure traffic, improve marketing, track conversions, create retargeting audiences, and show relevant ads.

Use of personal information for advertising and analytics is further described in our Privacy Policy.

Section 12 — Third-Party Links

Our Services may include links to third-party websites or platforms.

We are not responsible for the content, accuracy, privacy practices, policies, products, or services of third-party websites.

Accessing third-party websites is at your own risk.

Section 13 — Relationship with Shopify

The Monte Nero is powered by Shopify.

However, any sales and purchases made through our store are made directly with Claudia Manso Inc., operating as The Monte Nero.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and The Monte Nero, including any injury, damage, loss, refund, replacement, product issue, or transaction dispute.

Section 14 — Privacy Policy

All personal information collected through the Services is subject to our Privacy Policy.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

Because our store is hosted by Shopify, certain personal information may also be processed by Shopify and other service providers.

Section 15 — Feedback and Reviews

If you submit feedback, reviews, suggestions, photos, videos, testimonials, or other content, you grant us a worldwide, royalty-free, perpetual license to use, reproduce, publish, modify, distribute, and display that content for business, marketing, advertising, and promotional purposes.

You represent that your submitted content does not violate the rights of any third party.

We may remove or edit content that we determine to be unlawful, offensive, misleading, defamatory, inappropriate, or otherwise objectionable.

Section 16 — Errors, Inaccuracies, and Omissions

There may occasionally be information on our website that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, availability, ingredients, or other content.

We reserve the right to correct errors, update information, or cancel orders at any time without prior notice.

Section 17 — Prohibited Uses

You may not use our Services:

For unlawful purposes
To violate laws or regulations
To infringe intellectual property rights
To transmit false or misleading information
To upload malicious code or viruses
To scrape, copy, or exploit the website
To spam, phish, or engage in fraudulent activity
To harass, abuse, defame, threaten, or harm others
To interfere with website security or functionality
To impersonate another person or entity

We reserve the right to suspend, block, or terminate access for violations.

Section 18 — Disclaimer of Warranties

The Services and products are provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee that the Services will be uninterrupted, secure, timely, error-free, or that product results will meet your expectations.

Section 19 — Limitation of Liability

To the fullest extent permitted by law, Claudia Manso Inc., operating as The Monte Nero, and its owners, directors, officers, employees, contractors, affiliates, suppliers, fulfillment partners, service providers, licensors, and Shopify shall not be liable for any indirect, incidental, punitive, special, or consequential damages.

This includes loss of profits, revenue, data, savings, business opportunity, or damages arising from use of the Services or products purchased through the Services.

Section 20 — Indemnification

You agree to indemnify, defend, and hold harmless Claudia Manso Inc., The Monte Nero, Shopify, and our affiliates, partners, officers, directors, employees, contractors, suppliers, fulfillment partners, licensors, and service providers from any claims, damages, losses, liabilities, or expenses arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party rights.

Section 21 — Termination

We may terminate or suspend your access to the Services at any time, without notice, if we determine that you violated these Terms or engaged in harmful, fraudulent, unlawful, or abusive conduct.

Sections related to intellectual property, privacy, disclaimers, limitation of liability, indemnification, governing law, and dispute resolution will survive termination.

Section 22 — Governing Law

These Terms of Service and any related agreements shall be governed by the laws of the jurisdiction where Claudia Manso Inc. is registered or principally operates, without regard to conflict of law principles.