Frequently Asked Questions

ORDERS & DELIVERY

WHEN WILL MY ORDER SHIP?

MOST ORDERS ARE PROCESSED WITHIN 2–9 BUSINESS DAYS. TRACKING INFORMATION IS EMAILED WHEN IT BECOMES AVAILABLE.

HOW LONG DOES U.S. DELIVERY TAKE?

ESTIMATED DELIVERY WITHIN THE UNITED STATES IS USUALLY 5–15 BUSINESS DAYS AFTER PROCESSING. CARRIER DELAYS MAY AFFECT THIS WINDOW.

WHEN IS SHIPPING COMPLIMENTARY?

U.S. ORDERS OVER $59 QUALIFY FOR COMPLIMENTARY SHIPPING.

RETURNS & SUPPORT

WHAT IS THE RETURN WINDOW?

UNUSED, UNOPENED PRODUCTS IN THEIR ORIGINAL PACKAGING MAY BE REQUESTED FOR RETURN WITHIN 30 DAYS OF DELIVERY. CONTACT US BEFORE SENDING ANY ITEM BACK.

HOW DO I CONTACT SUPPORT?

USE THE CONTACT PAGE AND INCLUDE YOUR ORDER NUMBER WHEN THE QUESTION CONCERNS AN EXISTING ORDER.

PRODUCTS & ROUTINES

WHERE CAN I FIND APPLICATION AND INGREDIENT DETAILS?

OPEN THE PRODUCT DETAILS ON EACH PRODUCT PAGE. APPLICATION, FORMULA AND INCI INFORMATION ARE SHOWN THERE WHEN AVAILABLE.

HOW DO I BUILD A ROUTINE?

BEGIN WITH THE AREA YOU WANT TO CARE FOR—FACE, BEARD, HAIR OR BODY—THEN FOLLOW THE ORDER OF USE IN OUR GROOMING GUIDE.